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eShop Terms & Conditions


Published On:

ONLINE STORE TERMS AND CONDITIONS

TABLE OF CONTENTS

General Provisions
Definitions
Electronic Services in the Store
Conditions for Concluding a Sales Contract
Payments and Invoicing
Delivery and Collection
Complaints (conformity of goods/services with the contract)
Out-of-court dispute resolution (ADR)
Withdrawal from the contract
Provisions concerning Entrepreneurs
Product reviews
Amendments to the Terms and Conditions
Final provisions
Model withdrawal form

1. General Provisions

1.1. The online store available at www.sklep.kupczyk.pl (hereinafter: the “Store”) is operated by KUPCZYK SPÓŁKA JAWNA, with its registered office in Kraków, ul. Janowa Wola 6, 30-550 Kraków; KRS: 0000023316; NIP: 6790025901; REGON: 003900098; e-mail: sklep@kupczyk.pl; phone: 665-315-615.

1.2. These Terms and Conditions are addressed to Consumers, Entrepreneurs and the so-called “entrepreneurs with consumer rights”. The provisions may not infringe the rights granted to them under mandatory provisions of law.

1.3. The rules for processing personal data and using cookies are set out in the Privacy Policy available in the footer of the website.

1.4. The Customer is obliged to use the Store in accordance with the law and good practices, and not to provide unlawful content.

2. Definitions

Unless the context indicates otherwise, the terms used in the Terms and Conditions shall mean:

  • Business Day – Monday to Friday, excluding public holidays.

  • Registration Form / Order Form – respectively, online forms used to create an Account or place an Order.

  • Customer – an entity that has concluded or intends to conclude a Sales Contract with the Seller.

  • Consumer – a consumer within the meaning of the Civil Code.

  • Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, but not of a professional nature for that activity (based on CEIDG).

  • Account – an electronic service, a set of the Customer’s resources and settings within the Store system.

  • Newsletter – an electronic service provided on the basis of prior consent.

  • Product – a movable item (including an item with digital elements) available in the Store.

  • Seller/Service Provider – KUPCZYK SPÓŁKA JAWNA.

  • Sales Contract – a contract for the sale of a product concluded at a distance via the Store.

  • Electronic Service – a service provided electronically by the Service Provider.

  • Order – the Customer’s declaration of intent directly aimed at concluding a Sales Contract.

3. Electronic Services in the Store

3.1. Available Electronic Services: Account, Order Form, Newsletter.

3.2. Account – created after completing the Registration Form and accepting the Terms and Conditions. The service is free of charge and provided for an indefinite period. The Account may be deleted upon request (email to the Seller or via account settings).

3.3. Order Form – a one-time service ending with placing an Order or leaving the cart.

3.4. Newsletter – provided free of charge after express consent is given (we do not use pre-ticked checkboxes). You may unsubscribe at any time via the link in the footer of the message or by contacting the Seller.

3.5. Technical requirements: a device with Internet access, an up-to-date browser, an active email address; for full functionality – enabled JavaScript and necessary cookies.

3.6. Complaints regarding Electronic Services are handled in accordance with section 7.

4. Conditions for Concluding a Sales Contract

4.1. Information about Products constitutes an invitation to conclude a contract.

4.2. The contract is concluded after the Customer places an Order and receives from the Seller an email confirmation of acceptance of the Order for processing.

4.3. Prices are given in Polish zlotys and include taxes. Before placing an Order, the Customer is informed of the total price, delivery costs, and other charges.

4.4. All marketing activities, price reductions and promotions conducted by the Store comply with applicable laws, including the so-called Omnibus Directive and national regulations on informing about the lowest price from the 30 days preceding the introduction of a reduction.

4.5. Recording and making the contract content available takes place via email (order confirmation) and in the Customer’s Account; the Terms and Conditions are available in the footer of the website.

5. Payments and Invoicing

5.1. Available payment methods: cash on delivery; cash upon collection; bank transfer to the Seller’s account; electronic and card payments (e.g. via the payment operator indicated in the Store); leasing – in cooperation with financing entities. The current list and details are available on the Store’s website.

5.2. Payment deadlines: in the case of bank transfer/electronic payment – 3 calendar days from concluding the contract; cash on delivery/personal collection – upon collection; leasing – in accordance with the financing agreement.

5.3. E-invoices – by default, we provide them in electronic form after acceptance of the Terms and Conditions; consent may be withdrawn at any time (this may affect the method of delivery of subsequent invoices).

5.4. The Customer provides correct invoice data; corrections are issued in accordance with regulations. We process invoice data in accordance with the Privacy Policy.

6. Delivery and Collection

6.1. We deliver within the territory of the Republic of Poland; personal collection is possible (ul. Grabska 25, 32-005 Niepołomice; business days 08:00–16:00).

6.2. Delivery costs are indicated when placing an Order and in the information tab. Personal collection – free of charge.

6.3. We indicate the delivery/collection readiness date for each Product; as a rule, no longer than 60 business days, unless the Product description states otherwise. Time limits run from: posting of payment, conclusion of a cash-on-delivery contract, or confirmation by the leasing provider – according to the selected payment method.

7. Complaints (conformity of goods/services with the contract)

7.1. This section applies to complaints regarding Products, Sales Contracts, and Electronic Services.

7.2. A complaint may be submitted: in writing (ul. Grabska 25, 32-005 Niepołomice) or by email (sklep@kupczyk.pl).

7.3. We recommend providing a description of the non-conformity, the date it was identified, the request, and contact details – this will speed up processing. We may ask for photos/documents/delivery of the Product.

7.4. We respond promptly, no later than within 14 calendar days.

7.5. Goods (including those with digital elements) – the Seller’s liability towards the Consumer and the entrepreneur with consumer rights results from the Consumer Rights Act (conformity of the goods with the contract). First, the Customer may request repair or replacement; subsequently – a price reduction or withdrawal from the contract in cases specified by the Act.

7.6. For contracts concluded before 01.01.2023, the provisions of the Civil Code on statutory warranty (rękojmia) in the previous wording may apply.

7.7. Warranties granted (if any) are separate from statutory rights – information is contained in the warranty documents.

8. Out-of-court dispute resolution (ADR)

8.1. The Customer may use the assistance of competent ADR entities (mediation, conciliation, arbitration court). Current information and a search engine for ADR entities: the UOKiK “Polubowne” service.

8.2. Note: the ODR platform run by the European Commission was closed on 20 July 2025. In cross-border disputes, use:
• the Consumer Redress in the EU portal (information on ADR in EU countries),
• the European Consumer Centre in Poland (ECC).

8.3. Contact details of the ADR Contact Point at UOKiK are available on the UOKiK website.

9. Withdrawal from the contract

9.1. A Consumer and an entrepreneur with consumer rights who concluded a distance contract may withdraw from it within 14 days without giving any reason and without costs, subject to the exceptions indicated in the Act.

9.2. The statement may be submitted in writing (address from section 7.2) or by email (sklep@kupczyk.pl).

9.3. The return of the item takes place promptly, no later than within 14 days from submitting the statement; the direct costs of return are borne by the Consumer (subject to statutory reservations).

9.4. The Seller refunds payments promptly, no later than within 14 days of receiving the statement; the Seller may withhold the refund until the item is received or proof of its return is provided (does not apply to digital services, etc.).

9.5. Exclusions of the right of withdrawal – in accordance with the Act (including made-to-order items, sealed items for hygiene reasons after opening, recordings/software after opening the packaging, digital content not on a tangible medium after consent to begin performance, services fully performed with consent and acknowledgment of loss of the right of withdrawal, etc.).

9.6. Model withdrawal form – see section 14.

10. Provisions concerning Entrepreneurs

10.1. This section applies exclusively to Customers who are neither Consumers nor entrepreneurs with consumer rights.

10.2. The Seller may withdraw from the contract within 14 days of its conclusion – without giving any reason and without claims on the part of the Customer.

10.3. The Seller’s liability under statutory warranty/non-conformity is excluded to the extent permitted by law.

10.4. Time limit for handling a complaint – 30 days.

10.5. The Seller may limit payment methods and require prepayment.

10.6. The Seller’s liability for damages is limited to the value of the order, no more than PLN 1,000; the Seller is liable only for typical foreseeable damages – excluding lost profits; the Seller is not liable for carrier delays.

10.7. Court jurisdiction – the court competent for the Seller’s registered office.

11. Product reviews

11.1. Reviews may be added only by Customers who purchased the given Product; fictitious transactions are prohibited.

11.2. We verify reviews, among others, by: checking whether the review author placed an order for the Product; sending individual links after purchase; in case of doubts – contacting the author.

11.3. We publish both positive and negative reviews; we do not post “sponsored” reviews and do not modify content for promotional purposes.

11.4. We remove unlawful reviews (e.g. infringing personal rights, copyrights, containing third-party data, vulgar, misleading).

11.5. Reviews may be presented in the Store and in external review-collection services we cooperate with.

12. Amendments to the Terms and Conditions

12.1. We may amend the Terms and Conditions for important reasons: changes in regulations, payment/delivery methods, scope of services, or website security.

12.2. We inform about changes 15 days in advance (unless a legal obligation/security requires faster changes – then with immediate effect, with information afterward).

12.3. In continuous contracts (e.g. an Account), the Customer may terminate the contract before the end of the notice period. Changes do not affect acquired rights and do not impact placed Orders.

12.4. If a change introduces new fees or increases existing ones – the Consumer may withdraw from the contract.

13. Final provisions

13.1. Contracts concluded via the Store are concluded in the Polish language.

13.2. In matters not regulated herein, Polish law applies, in particular: the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, and other generally applicable provisions.

13.3. These Terms and Conditions do not exclude mandatory provisions of law; in the event of a conflict – legal provisions shall prevail.

13.4. These Terms and Conditions enter into force on the date of their publication on the Store’s website.

14. Model withdrawal form

The Seller makes available a model withdrawal form in PDF format on the Store’s website and sends it to the Consumer together with the confirmation of concluding the contract.